GiftMore

Frequently Asked Questions

1. How do I find out more about GiftMore Dollar Cards?

This website features a wide range of information about the Card including:

• How to order and pay for a Card online.
• How to check your online Card balance.

Alternatively, please email GiftMore@RendezvousHG.com


2. How do I purchase a GiftMore Dollar Card?

Simply click here to order and securely purchase your GiftMore card via this website. Alternatively, you can phone 1300 661 711 to place an order, or purchase at the Reception Desk of all Rendezvous Hotels.


3. What amounts are GiftMore Dollar Cards available in?

The minimum amount is $100 and the maximum amount is $1000 (available in increments of $50).


4. What do I do if I want to purchase more than $1000 on one GiftMore Dollar Card?

You would have to purchase more than one Card. You can purchase multiple cards up to $1000 in value each.


5. Are there any fees or charges associated with GiftMore Dollar Cards?

We do not charge any fees for using GiftMore Dollar Cards. Postage charges (from $7.50 – more for overseas destinations) do apply for Cards ordered online.


6. What do I do if I want to buy multiple GiftMore Dollar Cards on behalf of a company?

If you wish to purchase a quantity of GiftMore Dollar Cards on behalf of a company, please contact the GiftMore Coordinator via email: GiftMore@RendezvousHG.com or phone: +61 2 9251 4722.


7. How do I know how many GiftMore Dollars are left on my Card?

Customers may check the balance of their Card at any time by clicking on the GiftMore Cardholder Login link available on this website and entering their Card details as shown or at the Reception Desk of any Rendezvous Hotel.


8. Can I put additional value onto my Card?

Additional value cannot be added to a Card. All transactions are declined once a Card balance reaches zero. Any additional value sought by a customer will require the purchase of a new Card.


9. Where can I use my GiftMore Dollars?

Your GiftMore Dollar Card has been loaded with the total amount indicated on the back of your GiftMore Dollar Card. Your Dollars can be redeemed towards pre-booked accommodation (at the hotel "Rate of the Day, Best Available Rate"), in the hotel restaurant and bar or towards other incidental charges at any Rendezvous Hotel. You may use only towards dining when staying in house at Rendezvous Brisbane. The Card can be used towards payment, or part-payment, of your final account. A GiftMore Dollar Card can be used many times, at one or more Rendezvous or The Marque Hotels , until the Card balance reaches zero.


10. Can I use my GiftMore Dollar Card in all Rendezvous Hotels worldwide?

Yes, you can use your GiftMore Dollar Card in all Rendezvous Hotels. The currency will be converted to local currency on presentation. Please advise at the time of booking that you intend to book and pay with a non local currency Giftmore card.


11. What number do I call to make my reservation?

Pre-booking your accommodation is easy:

1. Select your accommodation options from the Rendezvous Hotel Directory.
2. OR simply call 1800 088 888 or the hotel reservations directly. They will confirm availability and room "Rate of the Day" at the hotel of your choice.
You must pre-advise that you will be paying with GiftMore Dollar Card.
3. Please remember to take your GiftMore Dollar Card with you and present it to Reception upon check-in to confirm the value and validity of your Card. Present your Card again at check-out to use your GiftMore Dollars as payment, or part-payment of your account. Upon check-in at the hotel you will also need to leave a credit card, as per the usual Rendezvous Hotels International check-in guarantee.

12. How long is my GiftMore Dollar Card valid for?

Your Card is valid for 12 months from the date of issue, shown on the reverse of your Card.


13. Can I extend the validity of my Card?

No, your Card is valid for 12 months only. The Card microchip will de-activate 12 months after the date of issue.


14. Can I cash-in the balance of my Card?

GiftMore Dollars cannot be exchanged for cash, and cash change is not available in exchange for any remaining credit on the Card.


15. Can I have my Card replaced if it is lost or stolen?

The Card should be looked after like cash. Unfortunately Rendezvous cannot replace the Card if it is lost or stolen.


16. Will I be guaranteed to get the dates and accommodation I want?

Reservations at participating hotels and restaurants are subject to availability at the time of reservation. Certain times of the year can be very busy, so please book as far in advance as possible to avoid disappointment. Participating hotels may change from time to time – an up-to-date list may be obtained online at www.rendezvoushotels.com


17. Who do I call if I have questions about my GiftMore Dollar Card?

Please contact the hotel of your choice or the GiftMore Coordinator on GiftMore@RendezvousHG.com with any questions you may have.


18. Can I book via a website or Travel Agent?

GiftMore bookings need to be made directly with the hotel of your choice or via Rendezvous and The Marque Hotels Central Reservations; 1800 088 888 in Australia; 0800 666 777 in New Zealand; +65 6336 0220 in Singapore; +86 21 6249 5588 in China.

Security: How can I be sure my credit card information is safe if I make a purchase online?

Like all companies who conduct business over the Internet, Rendezvous Hotels has systems and firewalls in place to guard against the loss, misuse or alteration of information. Sensitive information, such as credit card information, is encrypted so it can only be read by our server.


For any further information please contact:

The GiftMore Coordinator via email at GiftMore@RendezvousHG.com

Level 8, 36 Carrington Street, Sydney, NSW 2000
Telephone: (+61) 2 9251 4722
Fax: (+61) 2 9251 2890
www.rendezvoushotels.com
ABN 65 081 207 838 Rendezvous Hospitality Group